Tech Support

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Dorling Kindersley Software makes every effort to insure customers are satisfied with our product and company. Unlike other product manufacturers our titles require hardware that does not meet consistent industry standards but requires up-to-date and functional CPUs, RAM, sound cards, video cards and a bug-free operating system. In addition, for users who use the Windows operating system, Microsoft frequently updates and reconfigures their Windows XP system which can affect the installation and play of software titles.

The CD-ROMs we manufacture meet the compatibility requirements printed on the packaging. Some customers do have trouble operating their purchased CD-ROMs on their home PCs and for them we offer free technical support remedies to resolve the problem.


	Common Technical Support issues:


	Installation instructions for software Instructions for beginners Issues associated with Windows XP Sound Decompression issue WIN XP system32/AutoExec error WIN XP sound error Quick Time Troubleshooting Guide WING32.DLL not found error Cannot find Click wav. error Distorted sound issues “Integer divide by zero” error on maps Director Player 5.0 Virtual Memory fix Freezing, Dropping, buttons not responding

		How To Change Color Setting and Display Area RIGHT click once in an open area of your desktop where there are no other icons Choose Properties from the menu that appears In the Display Property Dialog box click on the Settings Tab The display resolution and color settings can be changed from here.


		Click here for Title Specific Tech Support and Program Instructions

	Passwords: The password for the Teacher's section of the “Made Easy” series and Ready Readers Activity Box is the word "control" The access code for Ann Hooper's ... Guide is: 3746


	XP,Vista and Mac Upgrades & Replacement Disks available by mail in exchange for original disks.

Technical support
for DK Software is available free by email:
realsupport@m-2k.com

Include in your email:- Software Title and Version
- Exact Error message (click on the details button for the complete error)
- Operating System (Windows/Mac + version)
-Extra PC information as available
- Description of the problem

Defective disks are rare in software, most tech issues can be resolved by our Tech Support staff. If our Technician determines there is a problem with the disk itself you will receive instructions via email for a replacement disk.

Technical Support by phone is not available.

For Technical Support in Spanish for Dorling Kindersley Spanish language titles, please click here.